If you sign up for our WhatsApp service, we use your phone number, your WhatsApp profile name and any data you provide separately to send you updates, offers, new arrivals and news from Petrol Industries via WhatsApp. We can also send reminders, such as an abandoned cart reminder. The processing of your data takes place based on your consent in accordance with Art. 6(1)(a) GDPR. This consent is separate from any consent for email or SMS.
If you choose to receive order and delivery updates via WhatsApp, we process your data to send you these updates. The legal basis is the performance of our agreement with you (Art. 6(1)(b) GDPR).
We process your phone number, your WhatsApp profile name, any replies you send us, and technical information about our messages, such as whether they were delivered and read, and whether you clicked a link or button. We use this information to deliver the service, to measure the effectiveness of our messages and to tailor them to your interests.
To send WhatsApp messages, we use Klaviyo as our service provider, and the WhatsApp Business Platform (Cloud API), provided by Meta Platforms Ireland Ltd. Both act as processors on our behalf. Your data may be transferred to and processed in the United States, based on the EU-US Data Privacy Framework or the European Commission's standard contractual clauses. Your use of WhatsApp itself is also governed by WhatsApp's own terms and privacy policy.
You can unsubscribe at any time by replying STOP or using the unsubscribe button in any message. You can also block our number in WhatsApp. Unsubscribing from WhatsApp does not affect your SMS or email subscriptions, or service messages about an order you have placed. After unsubscribing, your data will be deleted, unless you are still subscribed to another channel, you have expressly consented to further use of your data, or we are legally required to retain it. We keep a record of your unsubscribe request so we do not contact you again.
Our WhatsApp service is not a customer service channel. For questions, please contact us at webshop@petrolindustries.com.
For more information, please refer to the Mobile Terms of Service Petrol Industries